One Year Guarantee

Yes, switch offers 100% money back guarantee or a swap out ON any defect product within one year of purchase.

Returns

Unopened and sealed products may be returned within 14 days of the original purchase date for a full refund. If the Switch or original branded packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.

Faulty or damaged products may be exchanged within 365 days of the original purchase date. In order to return a to receive a replacement, the device must be accompanied with all its cables and accessories.

If the Switch or original branded packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.

Handling fee will be applicable for original delivery.

Replacements

Please contact us on info@switchtoswitch.co.za should you have any queries about our products.

Refunds

Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 5 business days of receipt and inspection of the returned products.

Exchanges

If you have ordered the wrong device, you can exchange the product as long as the Switch or original packaging has not been damaged, opened or any seals are broken and request for the exchange falls within 14 days from the date of purchase.

Delivery Fees

Delivery fees are non-refundable, except in the event of a packing error.